Lead generationLocal visibility built around real enquiries
Meet Zero. Your AI employee.
HarbourFrame's AI employee for Australian local businesses. Reviews, calls, admin, websites and visibility, brought together with care.
Zero is AI; Matthew is the person behind it. See how Zero works.
ReviewsReputation systems that make trust visible
WebsitesConversion-first pages previewed before you pay
No resold leadsCompliant review flowsPrivate website preview
Made for local businesses like yours
Cafés & hospitalityTrades & home servicesHealth & dentalAllied health & wellnessLegal & professionalIndependent retailCafés & hospitalityTrades & home servicesHealth & dentalAllied health & wellnessLegal & professionalIndependent retail
Zero, in two plans.
One AI employee. A plan built around your business.
Zero
From$2,000/ month
- Reviews & Reputation ManagementHonest review requests and reputation care.
- AI ReceptionistCalls with human handoff; missed-call text-back, booking texts, reminders and more.
- InvoicingHelp with the admin of getting invoices out.
- AI EstimatingEstimates built around your trade and pricing rules.
- Website design, development & maintenanceA website built and cared for around your business.
- Lead GenerationLocal SEO, Google Business Profile and AI-search visibility.
Zero Pro
From$3,500/ month
Everything in Zero, plus faster follow-up, ad and social media management.
- Speed to LeadFast follow-up on new enquiries.
- Google & Meta adsAd management only. Ad spend is separate from the monthly retainer.
- Instagram & Facebook contentYour business showing up across both channels.
- LinkedIn ad copywritingCopy written for your offer and audience.
Exact scope is tailored to your industry — trades get AI Estimating, hospitality and café businesses get Digital Loyalty & Membership Cards in its place, so every plan actually fits what you do.
All prices in AUD, GST exclusive. Scope and timelines are agreed before work begins.
Already sorted on some of this?
Take just what you need.
Not every business wants the full AI employee on day one. Maybe you've already got a website you're happy with, or you just want the reviews piece sorted first. Every capability inside Zero is also available on its own.
Tell us what's actually slowing your business down. We'll scope a plan and a price around that, not the other way around.
Get a tailored quoteSee how Zero works.
From the first trigger to the next step. Your business rules stay at the centre.
See how reviews work.
A great customer experience deserves to be easier to find.
- 1
Finish the job
An eligible customer completes a visit or service.
- 2
Ask for feedback
An agreed trigger sends a friendly review request.
- 3
Customer reviews
They choose whether to share their experience on Google.
- 4
Care for reputation
Review feedback and agree the right response.
Honest feedback from all eligible customers. No review gating or promises of five-star ratings.
Turn a first visit into the next one.
A separate sign-up journey. Give customers a reason to join, then a reason to return.
- 1
Make the invitation
A table QR code, counter sign or post-service link invites customers to join.
- 2
Welcome them in
Collect their email or phone for sign-up. A welcome offer can thank them for joining.
- 3
Let them choose
Ask separately for email or SMS marketing consent. Store their choice; never assume it.
- 4
Send something useful
Send opted-in customers weekly deals, occasion specials or relevant seasonal offers.
- 5
Invite the return
Link to a booking, offer or shop. Make the next visit easy, with an unsubscribe in every campaign.
Restaurants & cafes
A free appetiser for joining. With marketing consent, follow up with midweek dining deals and occasion specials.
Retail & salons
A welcome perk for new members. Share new arrivals, seasonal offers or appointment openings with subscribers.
Trades & home services
Invite customers to a home-care list. Send opted-in subscribers seasonal maintenance tips and relevant service offers.
Reward the sign-up, never the review. No review or star rating is required for a welcome offer. Review requests stay separate and optional. Marketing goes only to customers who opted in, identifies your business and includes an easy opt-out. Offers, channels and campaign scope are agreed at setup.
A clear path from first chat to setup.
- 01
Diagnose
Look at enquiries, processes and visible gaps.
- 02
Design
Map a simple plan and the right mix of tools.
- 03
Deploy
Set it up, test it properly and hand it over clearly.
Free preview + free audit
See it all before you spend a dollar.
Two things, completely free: a realistic homepage draft at a private link, and a plain-English audit of your whole online presence — what's working, what's quietly costing you customers.
Your homepage, drafted before you commit.
A realistic first draft — your name, your services, your tone — at a private link. Love it and we keep going; walk away and it costs nothing.
harbour-lane-cafe.preview.harbourframe.com
Harbour Lane Café · Glebe
Slow mornings, proper coffee, and a sunny back garden.
Book a tableView menu
Every channel, health-checked.
We check the places customers actually find you and score each one, with a note on what to fix first.
Digital health check
Harbour Lane Café · Glebe
46/ 100
Website34Slow on mobile, no clear next step for visitors
SEO & local search41Page two for "café glebe" — invisible to most searchers
Google Business Profile58Solid listing, but hours and photos are out of date
Reviews & reputation724.8★ average — but only 23 reviews captured so far
Social media26Last post eight months ago; profiles point to a dead link
Delivered as a one-page report in plain English — what to fix first, and what's fine to leave alone.
Concept demonstration — sample business, not a live client project
Know a business
we could help?
For BNI and referral partners: a plumber, electrician, restaurant, cafe, clinic or local operator who is missing calls, has no real review process, or is hard to find on Google. Specific pain beats vague interest.
Make an introductionWhat is in it for you
I look for ways to send business back, and referral partners can get the Digital Loyalty product free as a thank-you when it fits their own business.
A simple introduction
“Matthew helps local businesses stop missing calls, improve reviews and get found more easily. Worth a quick chat.”
FAQ
Asked all the time.
Setup time depends on your business's needs and the systems involved. We'll agree on scope and a realistic timeline before work begins.
Say hello
Tell us about your business.
A short, friendly chat — no pressure, no jargon. We'll reply within one business day.
hello@harbourframe.com